We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, in its original packaging, and with proof of purchase.

DIY kits that have been opened, used, assembled, or partially used cannot be returned.

Personalised items

Due to the personalised nature of our custom name phone cases, these items cannot be returned or exchanged unless they arrive faulty or damaged.

 

Starting a return

To request a return, please contact us at support@marniemadeit.com. If your return is approved, we will provide instructions and the return address by email. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for the cost of return shipping, unless the item is faulty or incorrect.

Damages or incorrect items

Please inspect your order when it arrives. If your item is damaged, faulty, or incorrect, please contact us within 48 hours of delivery at support@marniemadeit.com. Please include your order number and photos of the issue so we can resolve it as quickly as possible.

 

Non-returnable items

The following items cannot be returned:

• Personalised phone cases

• DIY kits that have been opened or used

• Sale items

• Gift cards

 

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order once the return has been approved.

 

EU / UK 14-day cooling off period

If your order is delivered within the United Kingdom or European Union, you have the right to return your order within 14 days of receiving it. To qualify for this, the item must be unused, unopened, and in its original packaging with proof of purchase. Personalised items are exempt from the cooling off period and cannot be returned unless faulty.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@marniemadeit.com.